Articles on Construction Litigation & Dispute Resolution by Division 1 of the ABA Forum on Construction Law
Tuesday, November 24, 2020
ADR, Pandemic and ...Robots?
Friday, November 20, 2020
How Great Leaders Build Trust to Level Disputes
As an MBA alumnus, I have the privilege to stay involved with the business school by serving as a leadership coach for current students. This involves facilitating groups of students as they work through simulations designed to replicate real-world dilemmas. The purpose of these simulations is to teach students to navigate the challenges associated with leading groups, make timely decisions based on incomplete data, and balance individual motivations with team objectives.
If you read the previous sentence and immediately thought, “That sounds like what I deal with every day” -- you are not alone!
Construction leaders, both in the office and in the field, face a unique set of challenges when compared to other industries. A prime example is the sheer number of stakeholders involved in a construction project – ranging from those funding the project to the sub-tier contractors physically putting steel and pipe in place.
Each stakeholder has their own set of interests, stressors, and goals. While the developer of the project site may be focused on the timing of completion, the lease-up of the facility, and the status of their relationship with city officials, the surety may be primarily concerned with the performance and financial health of the contractor.
As if that were not complex enough, it is also true that even within the same company different individuals can have personal goals that do not necessarily align. Consider the electrical subcontractor’s Project Manager whose immediate career trajectory may be determined by the financial success her company has on the project. This can be contrasted with the Project Executive who is entirely focused on the relationship with the general contractor to increase the chances of landing a future project.
The situation is further complicated by the fact that construction project teams are rarely repeated from one project to the next.
This means that not only do the collaborators involved in a construction project have individual goals that may or may not be aligned with one another, but many of the team members have never worked together in the past! These factors, coupled with the capital-intensive (i.e. expensive) nature of construction are a combination which, if not managed properly, can lead to disastrous results - as evidenced by the billions of dollars of construction currently in some form of dispute resolution.
So, the question becomes:
How can construction project teams appropriately balance individual objectives with overall project goals in order to create a shared future that considers all stakeholder interests and produces innovative solutions? Oh – and that all needs to be done quickly because according to the schedule you are already behind!
In his book, The Five Dysfunctions of a Team, Patrick Lencioni astutely places the “Absence of Trust” at the base of his pyramidal model for the common pitfalls individuals and organizations fall into – which lead inevitably to a lack of effective teamwork.
So, what exactly is an “Absence of Trust”?
Put simply, it means that the individuals comprising the team are not comfortable being their true authentic selves and are unwilling or unable to be vulnerable to each other. Team members who are not open with one another about their own mistakes and shortcomings make it impossible to build a foundation for trust.
As Lencioni puts it in his book,
"As 'soft' as all of this might sound, it is only when team members are truly comfortable being exposed to one another that they begin to act without concern for protecting themselves. As a result, they can focus their energy and attention completely on the job at hand, rather than on being strategically disingenuous or political with one another."
This is not to say that the members of the project team should abandon the processes, procedures, and best practices developed to protect themselves in the event of a dispute. Simply that a focused effort must be made by the project executives, managers, and field supervision to ensure that while following these procedural best-practices, authentic relationships built upon mutual trust, are still fostered among all project stakeholders.
How to Identify if Trust is Lacking
Below are a few additional red-flags that may indicate the level of trust within your team is lacking.
1. Communication is “guarded”: Team member’s true motivations or intentions are not openly discussed - which can result in other stakeholders making inaccurate assumptions or even projecting their own motivations;
2. No safe space for conflict: Team members do not feel comfortable disagreeing with one another. This leads to false consensus - team members not truly buying in to the plan even though they “agreed” to it;
3. Hesitate to offer help outside their own areas of responsibility; and
4. Dread meetings and find reasons to avoid spending time together.
Creating Trust
This may seem counter-intuitive when considered through the lens of dispute avoidance, mitigation, and resolution. Indeed, the ability to balance the necessary legal and procedural best practices to protect one’s own interests while simultaneously building authentic, trust driven, relationships with other project stakeholders is one of the most difficult to finesse. Mastery of this skillset separates the good leaders in construction from the very best.
Unfortunately, as we all know, trust is not built overnight. In the construction industry, project teams are rarely the same from one project to the next and with today’s aggressive construction schedules, there is no time designated for “building trust” – despite its criticality. This is one reason it is so crucial for construction teams to utilize the most effective and proven methods available for building highly performing teams and to make conscious efforts to foster trust within the project team from day one.
Chase Callaway is a licensed Professional Engineer and globally certified Project Management Professional with David Pattillo & Associates, a Socotec Company. He has a decade of experience in the construction industry providing project management and consulting services to owners, contractors, architects, and engineers. Chase has worked on Domestic and International dispute engagements related to the construction of power generation facilities, mining operations, oil and gas operations, manufacturing plants, and government facilities. He also has extensive experience in the construction of commercial, industrial, educational, and medical facilities. Chase obtained a B.S. in Mechanical Engineering from the Georgia Institute of Technology and his M.B.A. from Emory University’s Goizueta Business School with concentrations in both Strategy and Leadership. While at Goizueta, Chase was honored to serve as President of the Evening MBA program during his final year and was elected by his peers to receive the Core Value Award for Community.
Monday, November 9, 2020
What's Up at Division 1 (No. 5)
D1 Members . . . October was a BUSY month for us. Here is a summary of some of what we all did.
Division 1 Virtual Planning Retreat
On October 13th, we held a virtual planning retreat from 3-5PM. We had a good representation of our steering committee members, liaisons, and excellent volunteers on the zoom meeting. We focused on four topics:
- Member Recruitment & Engagement
- Division 1 Program / Publications Concepts (particularly virtual programs)
- The Dispute Resolver Blog
- Upcoming Forum Meetings
Division 1 will support the Forum's guide program -- a mentorship-style program without the mentor word. This initiative will pair up active Forum members with Forum members who are looking to get more out of their Forum membership. For those interested in serving as a guide, there is a call scheduled for tomorrow (11/10). Please reach out to me if you are interested.
In addition, we will promote the Forum's new supercharging your Forum membership handout that is full of information about how to get the most out of your Forum membership including speaking, writing, and leadership opportunities.
Division 1 Program / Publications Concepts (particularly virtual programs)
While we may not be traveling in January to San Diego for the Midwinter Meeting, there are lots of ways that we can interact with our Division members. We had a 30 minute plus brainstorming discussion about "big ideas" for virtual programing for Division 1 and the Forum generally. This committee led by Joe Imperiale is just getting off the ground. If you want to join this "D1 think tank" -- please email/call me!
The Building Results program on October 20th is an example of the success of virtual programs planned by Division 1. 150+ registered for the event with 80+ attending. About half were law students and half were construction lawyers. Most, but not all were Forum members. The first part of the program was a excellent panel discussion. If you missed the event, you can watch the video of it here:
The second part of the program had networking between construction attorneys and law students. We had 10 different breakout rooms. Thanks for all of our discussion leaders for helping with this program. Below is a screenshot from one of the breakout rooms:
The Dispute Resolver Blog & Upcoming Meetings. We reported on the success of the Dispute Resolver over the years -- 6+ years old! We gave credit to the excellent editorial team and discussed content that we can publish to benefit the construction law community. We discussed upcoming meetings and the status of the same. Keep an eye out for the Forum potentially planning a virtual construction conference next year! D1's CLE subcommittee team has been working hard to schedule upcoming webinars through 2021.
While I missed being with everyone at the planning retreat, I was proud of what we accomplished and the energy of our group. I am particularly excited about a new virtual series we are starting in a few weeks -- D1 Toolbox Talk. Jade Davis and other members of the Toolbox Talk series have planned an informal, practical virtual discussion series about ADR topics of interest. Each program will have different discussion leaders. Check your email inbox for news and announcements regarding the first in the series!
As a reminder, Division 1's monthly calls are on the second Monday of each month. Our next call is today, November 9th. Join us for today's call or upcoming calls:
https://americanbar.zoom.us/j/6691783882?pwd=NUh3SE42eWMrc0ZrdW5pdEgyMFo0Zz09
Meeting ID: 669 178 3882
Password: 826501
Stay safe and healthy. I look forward to working with you!
Tom Dunn
Chair, Division 1 (Litigation & Dispute Resolution)
401-490-3418 | rtdunn@PierceAtwood.com
Thursday, November 5, 2020
Two Great Forum Webinars in November!
The American Bar Association has acknowledged the ethical implications of bias in its Model Rule 8.4(g) that addresses harassing or discriminatory lawyer misconduct. The key is to learn how to recognize our own unconscious biases as well as practical ways to interrupt those biases so we can make better decisions and serve clients more effectively. You will also learn how unconscious, unintended bias plays out in the legal profession, which is the first step toward advancing diversity in the profession.
Erik P. Raines, Hill Ward Henderson, Tampa, FL
Speaker:
Kathleen Nalty, Kathleen Nalty Consulting, Denver, CO
Jennifer Todd, Founder & President of LMS General Contractors, joins Cathy Altman, Chair of Construction at Carrington, Coleman, Sloman & Blumenthal, LLP, for a candid conversation about the barriers to diversity and inclusion in the construction industry, the steps to create opportunity and access, and why increasing the number of minority owned construction companies and skilled workers is critical to address shortages in the industry.
Jennifer Todd is a 2020 Construction Business Owner Outstanding Women in Construction Finalist and the youngest Black woman to procure a California General Engineering (A) license. She holds a BS from Georgia State University, an MLS from ASU Sandra Day O’Connor College of Law, and a Project Management Certification from Emory University.
Tuesday, October 20, 2020
Mexico: Step by Step Toward a Range of ADR Options
The United Nations Convention on International Settlement Agreements Resulting from Mediation, also known as the Singapore Convention on Mediation, entered into force a month ago. The Convention applies to agreements that result from a mediation of a commercial dispute where at least two of the parties are in different States or that the obligations resulting from the settlement are to be performed in a different State from where the settlement agreement is rendered.
According to the United Nations Treaty Collection, by October 15, 2020, there were 53 signatories, including nations like Chile, Colombia, United States of America and Uruguay; and 6 member states parties to the convention (Belarus, Ecuador, Fiji, Qatar, Saudi Arabia and Singapore). As a Mexican law practitioner, the question is: How is Mexico doing in the area of ADR?
An issue in Mexican contractual relationships, especially in the construction industry, is the way to resolve conflicts. Regardless of the size or amount of the project, there are generally several parties that look only to their own interests and lose sight of moving the project forward.
Mexico belongs to the civil law system which means that legal relationships are ruled, most of all, from the written law, and even when arbitration has been implemented, the practice is tied to traditional litigation to solve disputes. Additionally, jurisdictional procedures are very formalistic regarding practices like the value of the evidence (most documentary evidence shall be original or certified copy), inter alia.
The use of arbitration has been increasing considerably in complex construction, infrastructure and energy sectors which brings the certainty that a professional in the field who is familiar with the day-to-day in the construction industry will resolve such a specific dispute, rather than a judge whose expertise and knowledge in law would be invaluable, but who would not be necessarily an expert in construction.
Notwithstanding the foregoing, arbitrating during the construction project does not provide a real solution because, in general, arbitration focuses on who wins and who loses, rather than the main objective of the project and its correct performance.
It is worth mentioning that it is not my intention to undermine arbitration. I am a happy practitioner and a lover of arbitration; however, to be honest, arbitration is not always the best ADR option taking into account that in the construction industry, one of the most important objectives is to continue with the projects and avoid unnecessary suspensions or delays in the project.
For those reasons it is necessary, at least in the construction industry, to implement in contractors a culture in which the contractors themselves are the ones who actively participate in the resolution of disputes arising from the contracts to which they are a party.
In that regard, once again the question that needs to be answered: How is Mexico doing in the area of ADR?
An initiative of law has been submitted in the Mexican congress. This initiative is to render an Alternative Dispute Resolution Law, which has as its purpose a social one (as communitarian or indigenous and scholar mediation) but not exactly a commercial one (for commercial mediation is proposed to amend several articles from the Commercial Code). However, if it is approved, it will be the first step to a conciliatory culture and will have a direct impact in the commercial, and of course, construction field.
It is the job of Mexico’s young practitioners to search for new areas in which to innovate, looking around at different experiences like the Peruvian where “Dispute Boards” were used in the Pan-American Games project, helping to avoid unnecessary delays and to carry on the project in a healthy manner, and to try to reach and implement advanced ADR techniques specifically in the construction industry such as the Dispute Boards, where a board of 1 or 3 people resolve in a very quick way, technical disputes, without stopping or delaying the project and eroding contractual relationships, and its resolutions are, depending on the format of the Dispute Board, enforceable.
There seems to be a long way to go, but Mexico has taken the first step by submitting the initiative of Alternative Dispute Resolution Law. I hope that Mexico will get there, step by step, to a place where a range of ADR options are available not only through legislation but also in the contracting culture.
Author Juan Pablo Sandoval García is an Associate at COMAD S.C. (www.comad.com.mx). His email address is jpsandoval@comad.com.mx.
Monday, October 19, 2020
Sign up for Tomorrow's Building Results Construction Law and Networking Virtual Program
Register: https://www.americanbar.org/events-cle/mtg/web/405628927/
This Division 1 Planned Program will start tomorrow (10/20) at 5PM ET with an excellent Division 1 panel discussion about the practice of construction law and ADR for law students.
The second half of the program will be networking with law students, members of the ABA Forum on Construction Law and members of the Construction Litigation Committee of the ABA Section of Litigation.
We will have two 15-minute zoom networking breakout rooms with an excellent group of discussion group leaders.
Thanks to our panel members (shown above) and planning team members (Chris Sullivan, Lexie Pereira, Roy Wagner, and MJ Torres-Martin) for their work to put this program together.
Tuesday, October 13, 2020
Register for the Forum's D&I Brunch on October 15 at 1pm ET
Monday, October 12, 2020
Meet D1's Neutrals - Andy Ness
We are excited to introduce Andrew "Andy" Ness for this month's Meet D1's Neutrals feature! Andy is an experienced arbitrator, mediator, and neutral, who joined JAMS in 2019 after 40 years of construction law practice. He graduated from Harvard Law School and was a partner in four major firms, most recently Jones Day, during the course of his career. We asked him to tell us more about his mediating/arbitrating style and to share practical tips with our fellow ‘dispute resolvers.’ D1, meet Andy!
When and why did you choose to become a mediator?
In all the many mediations where I was an advocate, I watched the mediator closely. This, of course, helped me to advise my client how to proceed, but it also helped me learn what does and doesn’t work in the circumstances of a case. I was fascinated by the complex combination of skills that were required, as well as how a good mediator could seemingly work magic to get a dispute settled. Naturally, I started thinking about doing it myself. So, when the opportunity to join JAMS arose, I was ready.
Can you describe your mediating style?
In my observation, successful mediators all seem to have a unique personal style that fits their personalities. My style is still somewhat evolving, but my touchstone is to stay true to myself and my personality because I know that is how I can be most effective. So, if you happen to know me already, I expect my mediation style will seem familiar: it’s a combination of informality, intense analytical focus on the key issues separating the parties, doggedness in pursuit of a deal, and a bit of humor here and there to keep everyone grounded.
Do you have a standard mediation practice regarding pre-mediation exchange of information/memorandum and joint sessions? If so, what is it?
For pre-mediation, I do not have a standard practice, but I am finding the importance of pre-mediation efforts increasingly important. Interestingly, video mediations only seem to magnify the importance of the pre-mediation sessions. So, I stress working with the parties to assure that they arrive at the mediation prepared and ready to make a deal, with a person in attendance who is truly authorized to settle the dispute. Each side needs to know enough about the case to be able to assess their risks realistically, which sometimes means that more information exchange in advance is needed.
As to joint sessions, I am flexible in having party presentations at the outset. I find that it’s not unusual for the presentations to actually be counterproductive, or, at best, an unproductive use of time. So, I do not insist on having them, unless there is reason to believe that the decision-makers will actually benefit from learning more about the dispute from the other side’s viewpoint. I always encourage any presentations to be brief, to the point, and focused on facts, and not arguments, as those are the most effective presentations for mediations.
What is a common mistake you see parties and/or their counsel employ in mediation and what steps do you recommend to avoid it?
Parties and counsel usually say the right things – they are willing to be open-minded, serious about settlement, truly eager to hear and understand the issues with their case, and ready to work hard to achieve a resolution. However, their actions at the mediation often demonstrate just the opposite: they want to quit after the other side’s first offer is lower than expected, seemingly having shown up just on the off chance that the other side was ready to surrender.
D1’s ‘Dispute Resolvers’ ought to remember that successful mediation almost always requires squarely facing up to new information and input, and making hard decisions and compromises. And while mediation moves at lightning speed compared to arbitration, it nevertheless requires considerable patience with the process. I like to work with all parties and counsel in advance to get acknowledgement of the realistic challenges of making mediation work.
What is the most important skill to have as a mediator?
There are so many, and that is part of why mediating is a fascinating job, but, in general, the people skills are usually most important: active listening, reading the room, having empathy, and acquiring a well-developed sense of timing in terms of when to push which button.
ANDY'S ARBITRATION PRACTICE
When and why did you choose to become an arbitrator?
After law school, I was a judicial law clerk in a US District Court. Like every law clerk, I thought about what it would be like to be a judge. As the years passed, I realized that rather than being a judge and hearing all sorts of cases, the opportunity to bring my depth of experience in one area – construction law – to bear in hearing and deciding construction cases was much more attractive. Frankly, I have much more to offer the parties in a construction case, and that is key to why I enjoy arbitrating so much.
Can you describe your arbitrating style?
As when mediating, I let my personality and sense of humor show a bit, while remaining laser-focused on the important issues. I am always looking for ways to make the process more efficient and effective. When questions occur to me, I ask them, whether it is to make sure I understand the point or to probe more deeply into a significant issue that seemingly is being given short shrift. But I always keep in mind that it is the attorneys’ case to try, and my role is not to interfere in their case presentation.
Also, I have one distinct preference, which is to have a real-time transcript. Try as I might, I sometimes miss a question or two when making a note, and the real-time transcript lets me make sure I am getting all the testimony.
What is the most important skill to have as an arbitrator?
Reserving judgment until all the evidence is in. I have appeared before too many judges during my career who seemed to have their minds made up early in trial, whether for me or against me, and vowed not to fall into that trap. But there is skill and mental discipline involved in deferring judgment until the end, and it’s a skill you do not develop when you are in the advocacy role.
What should drafters consider when drafting an effective arbitration clause?
It never ceases to amaze me what crazy things find their way into arbitration clauses that become only needless impediments during an actual arbitration. Just in recent months, I have encountered entirely impractical time limits (like 30 days) for the hearing and decision (as if the only disputes that will arise will be very simple, which is clearly not the norm for construction cases!), arbitrary discovery limits, and specifying that the Federal Rules of Civil Procedure (or even the Federal Rules of Evidence) must be applied. There was even one provision precluding having an evidentiary hearing at all.
The best arbitration clauses stick to the basics and provide a broad “all disputes arising under or relating to” arbitrability clause, specification of applicable rules (the JAMS Rules are worth considering here, and offer some advantages over other alternatives) and venue, number and basic qualifications of arbitrators. Plus, a statement that the decision will be final and binding is critical. Since consolidation of related disputes is a frequent issue in construction cases, it also makes sense to address whether and when related cases may be heard together. However, as you can likely glean from what I said earlier, further elaboration on allowable discovery, arbitrary time limits and the like are generally not helpful because the nature and complexity of the eventual dispute cannot realistically be foreseen when the clause is written. It’s generally better to pick good arbitrators and let them, in conjunction with counsel, manage the case efficiently in a manner best suited to the actual dispute.
What measures do you take as an arbitrator to ensure arbitration is less costly and more efficient than litigation?
Emphasizing that the hearing date, once set, is not going to moved, absent really compelling reasons, and making sure that enough days are set aside to assure that the hearing can be completed without an interruption.
I also am very comfortable with the techniques used in international arbitrations to shorten hearings, such as written fact-witness statements in lieu of direct testimony, using expert reports supplemented by presentations in lieu of direct testimony, panel testimony of experts (“hot tubbing”), chess clock procedures, and the like. These techniques are slowly gaining popularity in U.S. arbitrations, where they make sense, as counsel gain experience with them. I do not force such ideas on the parties, but I generally highlight how they can be efficient and cost-effective, and are worth considering.
GET TO KNOW ANDY & HEAR HIS TIPS FOR FELLOW DISPUTE RESOLVERS
What geographic area will you serve as a mediator/arbitrator?
I work world-wide. My first international dispute, about building offshore oil platforms for the Arabian Gulf, came along in 1986, and international matters have been a part of my practice ever since. I love the challenges of dealing with people and parties from very different cultures. In addition to matters all across the U.S., my experience at this point includes disputes in Europe, Asia, South America and the Middle East.
What is your experience and thoughts regarding virtual ADR?
I have little doubt but that virtual mediations in particular will continue to be popular even after pandemic restrictions are over. For many cases, the advantages in terms of cost savings and flexibility are too significant. JAMS mediators generally report that settlement seems to be a bit harder to achieve in the virtual setting, but, all in all, it works amazingly well.
How can ‘dispute resolvers’ better resolve disputes?
The key is keeping firmly in mind that for 98% of clients, winning a favorable award at the end of arbitration is not the goal. The goal is, instead, to swiftly achieve a settlement or other resolution that is consistent with the clients’ business objectives, at as little cost as possible. Certainly, settlement is not always achievable and arbitration is necessary, but I am favorably impressed when counsel appreciate that working out efficiencies in the process and not bickering over procedural details benefits both sides and prejudices neither.
How does the Forum and Division 1 relate to your mediation and arbitration practices?
The Forum and the Divisions, especially Division 1, are my professional touchstones. Forum meetings keep me in touch with my construction lawyer friends around the country. And I always go home happy to have learned a new thing or two about current trends and what is happening in the industry. In every case I arbitrate or mediate, it seems like something that I learned through the Forum becomes useful and benefits my efforts as a neutral. The Forum has been a central part of my development as a construction lawyer and a major source of fun experiences and lasting friendships.
What was your first Forum meeting?
I actually attended the Forum’s very first Annual Meeting, which was held at the Brown Palace Hotel in Denver in the early 1980s. I didn’t really get hooked on the Forum until about 1998, however, when I was asked to join the Division 10 Steering Committee. I have been very active ever since, moving through the ranks until becoming Chair in 2012-13.What hobbies, activities, or interests do you do outside of work and the Forum?
I am an inveterate traveler and enjoy visiting and exploring new places, both in the U.S. and internationally. As I like to say, there are very few places I am not interested in visiting at least once. I also spend a lot of time on my bicycle. Hiking in the mountains, however, is probably my favorite way to spend a day.
Contact Lexie: pereirle@bc.edu | https://www.linkedin.com/in/lexie-pereira/
Tuesday, October 6, 2020
What's Up With Division 1 (No. 4) -- REGISTER FOR OUR 10/20 BUILDING RESULTS PROGRAM
Friday, September 18, 2020
COVID-19 Leadership Series: The Seven Month Itch: Pandemic Fatigue and the AEC Work Force
Erin Ebeler Rolf, Attorney, Woods Aitken LLP, Lincoln, Nebraska
Oded Sten, Chief Commercial Officer, The Conti Group, Edison, New Jersey
Jodi Taylor, Associate General Counsel, Brasfield & Gorrie LLC, Atlanta, Georgia
In order to serve and provide resources to our Forum members, the greater ABA, and the general public, the ABA Forum on Construction Law and strategic partners have developed a multi-part webinar series exploring how the COVID-19 pandemic is impacting construction and design and identifying options for response and risk management/mitigation. In these free, non-CLE webinars, industry leaders and attendees will have the opportunity to exchange information, learn from one another, raise questions, and offer options for addressing the deepening effects of the crisis.
Wednesday, September 16, 2020
CLE Webinar: Become the Master of Your Master Construction Subcontract Agreements
Construction attorneys and their clients are increasingly using master agreements, especially at the subcontract level, to become more efficient in their contract negotiations.
This webinar will explain the advantages and potential traps you should look for in this new development. You will learn the contractual tools necessary to create master prime agreements and master subcontract agreements. You will learn how to structure and organize terms in the master agreement as well as a project order so that project specifics and master terms complement each other and avoid conflicts between the contract documents. An emphasis will be placed on best practice in negotiating subcontract terms. The recently published ConsensusDocs standard master subcontract agreement and project work order will help illustrate how an industry standard master contract can assist construction attorneys and their clients focus on risk allocation advantages and avoid potential pitfalls.
Brian Perlberg - ConsensusDocs | Arlington, VA
Kevin F Peartree - Ernstrom & Dreste, LLP | Rochester, NY
Kristen Lynn Wendler - Independent Contractor | Syracuse, NY
Click Here to Register NOW
Tuesday, September 15, 2020
Best Practices for Remote Mediation
Mediation can be a great opportunity for litigators to resolve construction disputes without the time and expense of going to trial. Given the ongoing COVID-19 pandemic, mediations are increasingly being held virtually using technology like Zoom. While many of the same best practices apply, certain aspects of the virtual mediation process are a brave new world. Construction lawyers should be prepared to embrace the new challenges and opportunities offered by the “new normal” of remote mediations.
Preparation and Communication
A pre-mediation call remains critical to a productive mediation. Clients, regardless of their level of sophistication, should hear an explanation of the mediation process. This call should both manage a client’s expectations and answer remaining questions about how mediation differs from litigation.
Next, discuss the special characteristics of a virtual mediation. The mediation may include a pre-mediation session with the mediator. One obstacle lawyers report with Zoom mediations is establishing trust and good communication with the mediator. A virtual pre-mediation conference with the mediator may be helpful to help get this process started.
The client may require reassurance that private communication remains available in the context of a virtual meditation. Review expectations about confidentiality and security, such as whether the Zoom mediation should be password protected, and additional security measures, such as utilizing the most current version of Zoom and controlling access to the participants’ locations. Multifactor authentication may be a good idea when privileged, confidential, or sensitive information is involved.
Getting Comfortable with Zoom
This is where things really start to get interesting. Attorneys should make sure to discuss the specifics of Zoom or other virtual meeting technology with clients prior to the mediation. Part of this process is simply increasing a client’s comfort level. Many lawyers have reported conducting a practice or dry-run helpful to walk the client through the process. Some clients may benefit from a friendly reminder about selection of appropriate clothing and location. The client should be in a location with a strong WiFi connection which should be tested in advance. Ideally the location will be without background noise or other potential distractions.
The parties should make sure to allocate a specific amount of time to devote to the mediation, free from distractions and interruptions. This is often challenging when participants are located in their own homes or offices with their phones and computers close at hand. Multitasking and phone pick-ups can easily distract participants from the business at hand.
Plan for confidential communications with your client during the mediation. An additional, private virtual room should be made available. Depending on the client and the case, texting, emailing, or instant messaging may be a workable backup solution.
What About Documents?
Sharing information in advance can help resolve logistical and technical issues prior to the mediation. Zoom allows sharing documents during the mediation through its “share screen” button.
Sharing documents in advance will allow the mediator and other parties the opportunity to review. When confidential documents need to be shared with the mediator only, it is a good idea to establish a standard procedure. Dropbox, Google Drive and other tools can be extremely helpful when used with appropriate precautions and safeguards. Depending on the document, having a hard copy in your hands is never a bad idea. In addition to serving as a back-up for unexpected technology issues, many of us benefit from having a physical document to reference.
The same logic applies to draft settlement agreements. Like other documents, these should be circulated in advance. This way everyone has the opportunity to digest the proposed terms. Hopefully this can help parties focus their energy on the most important disputes. Often a settlement agreement can be edited and shared during the mediation. Adding appropriate labels such as the date and time can help make sure everyone is referencing the identical, most up to date version.
Many mediators will encourage parties to share their mediation briefs with each other. This can be a context where tone becomes very important. A diplomatic tone in a mediation brief may be even more important for Zoom mediations. In virtual meetings parties do not enjoy the same opportunities for building trust and rapport relative to a traditional, in-person meeting. Take this into consideration when deciding the appropriate voice for your mediation brief.
If the parties have prepared, planned, and consistently communicated leading up to the date of the mediation, the day itself can run surprisingly smooth. Using new technology can always bring unwelcome surprises, but a thorough WiFi test for internet speed can help identify and eliminate many common issues like frozen screens and interrupted audio.
Before any conversation, participants should confirm who is actually in the room. This practice can help maintain confidentiality and help parties feel comfortable to speak freely.
Most virtual meeting platforms will allow the mediator to create separate “breakout rooms.” It is a good idea for the mediator to set these up first, then visit each breakout room individually to confirm everyone is where they need to be. Like traditional mediations, Zoom allows a mediator to travel between separate rooms to conduct private conversations with attorneys and their clients.
Signing the Agreement
Even if only a limited or partial agreement is reached, a term sheet can still be created and signed. A good mediator should remind everyone that, notwithstanding this positive development, such a limited, tentative agreement will be unenforceable. Make sure to schedule a second mediation date to keep things moving towards settlement.
Monday, September 14, 2020
COVID-19 Leadership Roundtable Series: If There's a Silver Lining, Where's the Playbook?
Chief Economist
The Associated General Contractors of America
Zetlin & De Chiara LLP
Partner and President, Americas
HKA Global








